We would be more than happy to
test (for hardware problems) any component purchased from us that is not
working. If a product is returned for testing and is found to be faulty, it
will be replaced as per our standard parts warranty. If the product is not
found to be faulty, a charge of $30 per component will apply for labor.
Certain products are warranted
by the original manufacturer. Please refer to the documentation that comes
with your purchase to find out if this is the case.
We do not warrant the following
with our systems:
- End User error
- Incorrectly configured
software drivers
- Incorrectly configured BIOS
settings
- Incorrectly configured
hardware drivers
- Physical Damage
- Application Errors
- Operating System problems
not caused directly by hardware failure
All Systems that are returned
under warranty conditions will be returned to the customer in the condition
they were in at time of delivery. Please note that all due care will be taken
to attempt to preserve data if requested, although this may not be possible.
Returning a system:
All Systems carry a Parts and
Labour Return-to-Base warranty.
This includes the System Unit
(case + contents), Keyboard & Mouse.
The first step if you are
having problems is to contact us via e-mail of telephone. We will assess your
situation, and may be able to suggest some solutions to your problem. If you
do need to return your system, please include any extras that came with your
system, as well as a copy of your receipt. We cannot return your system to you
quickly or configured correctly if we do not have the required software or
hardware to allow us to adequately test your system. No responsibility will
be accepted for incorrect configuration of your system in these
circumstances.
Applications:
No end user software support is
offered with our systems. It is the responsibility of the customer to ensure
that any software they wish to use is compatible with the system they
purchase.
Operating System:
Operating System problems are
covered by your system warranty only if they are caused directly by hardware
faults, and only if the Operating System was loaded by us at time of purchase.
Parts:
DVD-ROM/CD-RW Drives, Speakers, Printers, Scanners and other external
devices carry a 12 Months Manufacturer's warranty unless otherwise specified.
All freight charges are the responsibility of the customer.
ASUS LCD policy
Due
to the complex nature of the manufacturing process,
The
LCD screen may have cosmetic defects that appear as bright, dark or color
dots on the screen.
This
does not impair the performance of the notebook.
There
is a inspection specification for the RMA service.
If
you need this inspection specification, please contact with your ASUS
service centre on (AUSTRALIA only) - 1300799833.
•
A
pixel = 3 dots (dot R, dot G, dot B)
••
•Warrant
against
any one of following items, if no external force or abuse:
–Maximum 3/6/8 bright/dark/total
dots
–Maximum two pairs of adjacent
bright dots
–Maximum 3 bright dots within
15mm diameter
